Thank you for shopping at HIDAYA London. If you are not entirely satisfied with your purchase or you would like to exchange your bought item, we're here to help. Customers may exchange an item they wish to return, but they CANNOT get a monetary refund.

You have 14 calendar days to exchange an item from the date of delivery. To be eligible for an exchange, your item must be unused and in the same condition and must be in the original packaging.

Please note: The customer is liable for any shipping costs and charges during the exchanging process. On average, the cost of returning the abaya and sending the new product out would be £7.30 (£3.65 to return the previous item and £3.65 to process the new item UK customers).

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate an exchange.

In order to begin this process, please email us at info@hidayalondon.co.uk, including your order number and reason for exchange. We will respond within 24 hours. 

Please ensure all international customers pay their taxes and duties via the email they receive. If you fail to do so, your order will not be processed

 NO refunds or exchanges are provided for international customers. 

Orders returned due to unpaid customs duties or taxes will not be eligible for a refund of shipping costs.